POWER SERVERS / Legal

Terms of Service

Last updated: 5 September 2026

1. Provider and scope

These terms describe the general conditions for virtual server rental (VPS/VDS), domain registration and DNS services supplied under the POWER SERVERS name. For service enquiries, cancellations, complaints or abuse reports, contact POWER SERVERS.

The contracting supplier's full legal details, service specification, price, billing period and any service-specific conditions must be provided in your quotation or order confirmation before you commit. Merely browsing this website does not place an order or create a paid subscription. A service agreement is formed when an order is accepted in writing. Mandatory legal rights take priority over these terms.

2. Services and orders

Your accepted order defines the resources and features supplied, including any CPU, memory, storage, traffic, IP addresses, DNS features, support or management. Do not assume that a feature, software licence, backup service or service-level guarantee is included unless it is expressly stated. We will disclose material third-party conditions before you order. Any change to an existing order must be agreed or permitted by a fair, disclosed contractual process.

3. Charges and renewal

Prices, applicable taxes, payment dates and any setup or renewal charges will be stated before purchase. Automatic renewal applies only where it has been clearly disclosed and agreed, together with the cancellation method and relevant deadlines. We will communicate proposed price changes before they take effect and explain your options. We will not impose undisclosed charges.

If payment is overdue, we may restrict or suspend the affected service after reasonable notice and an opportunity to resolve the issue, except where immediate action is required by law or to address a serious security threat. Contact us promptly if you dispute an invoice.

4. Customer responsibilities

You must provide accurate contact and billing information, keep credentials secure, and use the services only where you have authority to do so. Unless management is included in your order, you are responsible for your operating system, software updates, application security, configuration and licences. Keep independent backups of important data and test your ability to restore them; a virtual server is not, by itself, a backup service.

5. Acceptable use

You must not use the services for unlawful activity, infringement of intellectual property, distribution of malware, phishing, unsolicited bulk messaging, unauthorised access or scanning, denial-of-service attacks, or the exploitation or abuse of others. Do not interfere with other customers or exceed the resources and usage limits agreed in your order. You remain responsible for activity you authorise on your services.

Report suspected abuse to our contact email with the affected domain or IP address, relevant timestamps and supporting details. We may investigate reports and take proportionate action to protect users, infrastructure and legal rights.

6. Domains and DNS

Domain registration is subject to availability and the applicable registry or registrar rules disclosed at ordering. A request does not guarantee registration or ownership of a particular name. You must supply accurate registrant details, respond to required verification requests and avoid infringing third-party rights.

Domain expiry, renewal, transfer, redemption and any related charges depend on the applicable registration terms. Keep contact details current and arrange renewals in time. DNS changes can take time to propagate because of caching. You are responsible for the accuracy of records you supply or manage. No immediate propagation or uninterrupted third-party resolution is promised.

7. Availability and support

We will provide services with reasonable care and skill. Maintenance, network faults and events outside our reasonable control may affect availability. Any specific uptime commitment, response time, maintenance notice period or service credit must be stated in a separate agreed service-level arrangement. Where practicable, we will communicate planned material interruptions.

8. Cancellation, refunds and consumer rights

You may request cancellation by email. The applicable billing end date and any agreed notice period will be explained in your order. We will confirm cancellation and any amounts due or refundable. Our Refund Policy explains paid service periods, non-refundable activated or renewed services, and refunds of unused account funds. These contractual rules remain subject to mandatory cancellation and refund rights.

If you are a consumer, statutory cancellation rights may apply, including a 14-day cancellation period for many distance service contracts. If you expressly request work to start during that period and then cancel, a proportionate charge may apply where lawful. Loss of a cancellation right following full performance requires the conditions prescribed by law, including any required express consent and acknowledgement. We will provide the applicable information and cancellation instructions before the contract is made. Nothing here limits remedies for faulty or misdescribed services.

9. Suspension, termination and data

We may suspend or terminate services for a material breach, serious abuse, non-payment or a legal requirement. Where practicable and appropriate, we will explain the issue and allow reasonable time to remedy it. Urgent action may be needed to contain a security incident or comply with law. Measures should be proportionate to the circumstances.

Before cancellation or expiry, export the data you need. Any post-termination retention or recovery arrangements must be confirmed in your order; indefinite storage is not included. Where reasonably practicable and legally permitted, we will give notice before deleting hosted data. Restoration after deletion cannot be assumed.

10. Privacy and customer content

You retain your rights in content you host. You authorise us to handle that content only as needed to provide the agreed services, protect the service and comply with law. You are responsible for having a lawful basis to upload and process personal information. Where we act as a processor of personal data for you, the parties must put appropriate data-processing terms in place. Contact us before uploading data requiring special contractual or regulatory safeguards. Website cookie choices are described in our Cookie Policy.

11. Liability

Each party is responsible for losses for which it is legally liable. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited. Any additional business-specific allocation or limit of liability must be expressly agreed and lawful. We do not promise that services will be suitable for every purpose; discuss essential requirements before ordering.

12. Changes and complaints

We may update these website terms for future orders. Material changes to an existing agreement will be notified in advance and will not remove accrued rights or override mandatory law. Please contact us first with any complaint so that we can investigate and seek a resolution. Any agreed choice of law or forum must be disclosed in the order and cannot take away mandatory consumer protections or rights to use competent courts.