POWER SERVERS / Legal

Sanctions Policy

Last updated: 5 September 2026

1. Commitment and scope

POWER SERVERS is committed to complying with all sanctions and related export-control requirements applicable to its activities, including those of Canada, the United States, the United Kingdom, the European Union and Australia. Our policy is to refuse transactions prohibited under the relevant regimes and to prohibit the use of our services to evade sanctions.

This policy applies to virtual and dedicated servers, domains, DNS, SSL certificates and related services, including new orders, renewals, transfers and payments. The applicability of a law depends on the parties, location, service, payment route and other relevant connections. Where legal requirements conflict, the transaction must be reviewed under applicable law; this policy does not authorise a breach of blocking legislation or another mandatory rule.

2. Countries and territories we do not serve

As a company service-eligibility policy, POWER SERVERS does not accept or renew services for customers resident, established or operating in the following locations, or services supplied for use there:

• Iran.
• Cuba.
• Somalia.
• North Korea (Democratic People's Republic of Korea).
• Syria.
• Sudan.
• Myanmar (Burma).
• Crimea and Sevastopol, Ukraine.
• Donetsk territory referred to as the “DNR/DPR”.
• Luhansk territory referred to as the “LNR/LPR”.

This is our company exclusion list, not a statement that all five jurisdictions impose a comprehensive embargo on every listed location. Sanctions differ in scope and can target particular people, entities, sectors, goods or services. Our commercial restrictions may be broader than the legal prohibitions. They concern location, operations, service destination and sanctions status, rather than ethnicity or nationality alone.

Other transactions may also be prohibited under applicable sanctions, including transactions concerning additional restricted territories or sectors. Absence from the list does not guarantee eligibility. Territory descriptions identify service restrictions and do not imply recognition of a change in sovereignty.

3. Designated persons and ownership or control

Services must not be supplied, directly or indirectly, where doing so would violate restrictions on a designated person, entity, government or organisation. Applicable ownership, aggregation and control rules must also be considered; an entity can be restricted even if its own name does not appear on a sanctions list. Those rules differ between jurisdictions.

Customers must not act on behalf of a prohibited party or make services, funds or economic resources available to one in breach of applicable restrictions. These requirements apply regardless of the customer's apparent location.

4. Customer information and review

Customers must provide accurate identity, residence, business location, ownership, payer and intended-use information where relevant to eligibility, and promptly disclose material changes. We may request proportionate supporting information before accepting or continuing a service. Information is handled under our Privacy Policy.

Orders, renewals or payments may be held for review where eligibility is unclear. A possible name match or location signal requires assessment and is not by itself proof of wrongdoing. This document states our policy; it does not certify a particular screening system or independent compliance audit.

5. No circumvention

Customers must not use false addresses, concealed ownership, third-party accounts, resellers, payment intermediaries or other arrangements to bypass these restrictions. Using a VPN or proxy to conceal a prohibited service destination is not permitted. Resellers must not knowingly supply our services to ineligible customers or prohibited end users.

6. Restrictions, suspension and existing services

We may refuse an order or renewal, request remediation, or restrict, suspend or terminate an affected service where required by law or permitted by the applicable contract. Immediate action may be necessary to comply with a legal prohibition. Where lawful and practicable, we will explain the restriction and provide notice or an opportunity to clarify eligibility.

New commercial exclusions will not retrospectively remove accrued contractual or statutory rights. Existing services must be handled in accordance with applicable law and their agreed terms. Sanctions-related changes can nevertheless require action before a paid period ends.

7. Payments and refunds

The Refund Policy applies subject to sanctions law. We cannot process a refund, transfer or other dealing where it is legally prohibited or requires an authorisation that has not been obtained. Funds may need to be blocked, frozen or reported where the relevant law requires it. A sanctions review does not give us an automatic right to confiscate funds or ignore a lawful refund obligation.

8. Licences, questions and review requests

A legal exemption or licence must cover the actual transaction and be verified before it can be relied on. It does not automatically oblige POWER SERVERS to accept a customer under its commercial eligibility policy. Any exception requires written review and cannot override applicable law.

If you believe a restriction is mistaken, contact POWER SERVERS with your account or order reference and relevant supporting information. Do not send passwords or unnecessary sensitive data.

9. Official sources and policy changes

Sanctions change over time. Current legislation, designations and official guidance take precedence over a summary on this website. Relevant official sources include:

• Canada — current sanctions.
• United States — OFAC sanctions programmes.
• United Kingdom — current sanctions regimes.
• European Union — restrictive measures.
• Australia — DFAT sanctions.

We may update this policy to reflect legal changes and service-eligibility decisions. Changes affecting existing services will be handled subject to the applicable agreement and mandatory law.