POWER SERVERS

POWER SERVERS / Legal

Refund Policy

Last updated: 5 September 2026

1. Scope

This policy sets out POWER SERVERS' contractual refund rules for service payments and unused account balances. Read it together with our Terms of Service and your accepted order. Mandatory legal rights take priority over this policy. These rules apply to orders or renewals for which they are disclosed and agreed, and do not retrospectively remove existing rights.

2. Activated services and paid periods

Once a service has been activated or renewed, the payment is allocated to the full period for which that service was ordered or extended. For contractual billing and voluntary refund purposes, the service is treated as supplied for that paid period, even if you choose not to use it or stop using it before the period ends. Charges allocated to that service are not an unused account balance.

For example, renewing a VDS for one month allocates the renewal charge to that full month; stopping use part-way through the month does not create a voluntary pro-rata refund. We remain responsible for providing the contracted service throughout the paid period, subject to the agreed terms. Activation alone does not mean that a continuing service has been fully performed for statutory cancellation purposes.

3. Non-refundable services

Except where required by law or expressly provided in your accepted order, no voluntary refunds are available for:

This includes a change of mind, early cancellation or non-use of an activated or renewed service. These rules do not exclude remedies for non-delivery, incorrect charges, defective or misdescribed services, or other circumstances where a refund or price reduction is legally required.

4. Refund of excess account balance

You may request a refund of unused money remaining in your personal account balance. The refundable amount is money actually paid by you that has not been applied to an activated or renewed service or another properly due charge. Promotional credits and bonuses are not cash deposits. Any deduction must be explained and supported by the applicable agreement or law.

A balance refund does not itself cancel an active service or reverse a completed renewal. If you also want to stop future renewals, state this in your request so we can confirm the applicable cancellation arrangements.

5. How to request a refund

Contact POWER SERVERS from your account email where possible. Include your account or customer identifier, the relevant invoice or payment reference, the amount requested and whether the request concerns an unused balance or a service issue. Do not send passwords or full payment-card details.

We will check account ownership, the payment and any applicable charges, then confirm the outcome, refundable amount and expected processing time. Refunds will normally be sent to the original payment method where available; otherwise, a suitable method will be agreed with the verified payer. Applicable statutory deadlines take priority over administrative processing. Payment-provider settlement times may vary.

6. Consumer cancellation and statutory remedies

Consumers may have a statutory cooling-off right, including 14 days for many distance service contracts. Where a consumer expressly requests service to begin during that period and then cancels, only a lawful proportionate charge for service actually supplied may be due. Losing a cancellation right on full performance requires the applicable legal conditions, including any required express consent and acknowledgement.

A provisioned or renewed server is not automatically a fully performed service simply because access has been issued. Domain registrations and SSL certificates are also subject to any mandatory rights that apply to the particular transaction. No provision here excludes a refund, price reduction or other remedy that cannot lawfully be excluded. Required cancellation information must be provided before the order is accepted.

7. Questions or disputes

If you disagree with a decision, reply with the relevant payment reference and supporting details and request a review. Contact POWER SERVERS. This process does not limit your right to seek a statutory remedy or contact a competent authority.